When the change happens, often the benefits aren’t clear or obvious. Even when they are, the team hasn’t made it clear why the user has to learn how to do everything over again. Sure, there’s new stuff, but was it worth all the hassle of the learning to do the same things a different way. The old adage goes: “Good design is invisible.” When someone has mastered our old design, the design itself fades into the background. When the change happens, suddenly the design is back in the foreground, getting in the way of doing the things we wanted to do.